When can I expect the delivery?
Upon receipt of the order, the supplier will input the expected delivery date.
You can check the progress status of the delivery date, invoice creation date, and delivery confirmation date input by the supplier through the progress management screen on the buyer`s site.
If you need the product urgently than the estimated delivery date, please call us and we will take action.
The product I ordered was delivered incorrectly.
If you wish to exchange or return due to quality dissatisfaction or a change of mind, please call us and we will take appropriate action according to the situation.
The delivered quantity is less than the ordered quantity.
If the delivered quantity is less than the quantity on the transaction specification, you can choose one of the three methods below.
① Do not accept the delivery until the total quantity is ready
② Accept delivery of only the delivered quantity and process receipt for that quantity in the system (in this case, you need to reorder the insufficient quantity).
③ Accept delivery of the current quantity and process receipt when the rest of the quantity is delivered.
Can I issue a tax invoice per business place or item?
If you contact us in advance, it is possible to issue a tax invoice for each business place,
and if you want a tax invoice for each item, it can be issued separately for office supplies and factory consumables. Please contact our person in charge in advance.
Inquiries about settlement/payment
Please call our call center.
Czech contact information coming soon
How to register as our supplier?
When trading with us, please keep the following documents and send them to our person in charge by mail.
< Requested documents>
1. Copy of business registration certificate
2. Copy of bankbook (for settlement, corporate name or CEO's bankbook)
3. Transaction Agreement (MS_WORD format), Seal Usage Agreement (MS_WORD format)
4. Payment Account Declaration (MS_WORD format)
How do I place an order?
After logging in, you can process the order by clicking on the order number of the buyer in the order receipt screen and registering the expected delivery date.
At this time, please enter the deliverable date referring to the buyer`s requested delivery date.
How do I write an invoice?
After logging in, you can write an invoice by clicking on the expected delivery date in the invoice creation screen. After entering the actual delivery date and creating the invoice, a transaction statement screen will appear. Print two copies, submit one to the buyer at the time of delivery, and keep one with a signature for future settlement information.
Are there any tasks to be processed at the time of delivery?
You should bring two copies of the transaction statement, submit one at the time of delivery, and keep one with a signature. Within 3 days after delivery, log in to https://koreab2b-eu.com/ and register the delivery performance. (Actual delivery quantity and actual delivery date) It will be the basic data for future settlement.
How do I submit a new quotation?
After logging in, you can submit a quotation by checking the requested content in 'New Item Quotation Receipt > Quotation Request Receipt' and entering the unit price for the relevant item.
When is the payment made?
It will be paid according to the trading conditions agreed upon with the buyer and recorded in the payment account report submitted when joining the membership.